Shipping & Returns

 

Shipping

Please note - all dollar amounts below are in Australian Dollars. Any applicable import taxes or duties are the responsibility of the purchaser. 

The outer packaging will be recycled or use recyclable materials to help our Earth.

 

Australian Orders

  • Sent standard post, with tracking number
    • $8 for orders weighing up to 250gm
    • $14 for orders weighing 251-800gm
    • $20 for orders weighing 801-2000gm
    • $25 for orders weighing 2001-5000gm
Note: $2 surcharge for packages going to NT or WA
  • Collection from my stall at Salamanca Market each Saturday is free

I will always refund the difference if a parcel turns out to be cheaper than expected

 

International Orders

I am sorry but due to rising shipping and associated costs I am unable to ship internationally. 

 

Returns

Your item will NEVER be sent to you chipped, cracked or faulty and if you believe it has, please contact me immediately and I will replace/refund at my discretion.

I have an impeccable record and take a lot of care in packing your item but I cannot take responsibility for damage by any postal service.

I do not exchange or refund for "change of mind" and earrings cannot be returned due to health concerns.

As each item of Sea Soul Studio ceramic is entirely handmade you can expect small variations even between pieces of the same design.  These are not a fault but are considered "maker's marks", an indication that the item has indeed, been created by my own two hands, not some soul-less machine. 

I have rigorously tested all of my designs (and unwittingly sent a brooch through the washing machine. It survived but I don't recommend it!) I test my rings by banging them on tables and pendants by dropping them on the floor. See our care section on how to nurture the longevity of your piece. 

 

 

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