Thank you for purchasing from Sea Soul Studio! I take extra care and consideration with my packaging, using recycled packaging as much as possible. I have an impeccable record but cannot take responsibility for damage by any postal service. Any applicable import taxes or duties are the responsibility of the purchaser. Please let me know if the item is a gift and I will dress it up with some beautiful hessian and natural twine, I am also happy to include a gift card with a message at no charge.
As each item of Sea Soul Studio ceramic is entirely handmade you can expect small variations even between pieces of the same design. These are not a fault but are considered "maker's marks", an indication that the item has indeed, been created by my own two hands, not some soul-less machine. Your item will NEVER be sent to you chipped, cracked or faulty and if you believe it has, please contact me immediately and I will replace/refund at my discretion. I do not exchange or refund for "change of mind" and earrings cannot be returned due to health concerns. I have rigorously tested all of my designs (and unwittingly sent a brooch through the washing machine. It survived but I don't recommend it!) I test my rings by banging them on tables and pendants by dropping them on the floor. High-fired ceramic is strong but it is still porcelain and you need to treat it with care: sit on the bed or couch whilst removing your jewellery, it will probably survive a fall to carpet, but not to tiles. Do not sleep, swim, shower, wash dishes, play sport or dig ditches in your porcelain jewellery; drinking lattes, going to markets or the theatre, wine-tasting and walking on the beach are all highly recommended. If you do damage your item, please feel free to contact me for tips on gluing/repairing, you may be pleasantly surprised! Most items are unglazed on the back, it feels like a smooth pebble but can pick up micro amounts of dirt and make-up, you may gently wash your piece with warm soapy water. All metals on necklaces, brooches and rings are silver plated and lead and nickel free unless stated otherwise, please feel free to enquire about upgrading to a sterling silver chain, a lovely piece of velvet ribbon or coloured linen cord are other good options. Stud earrings are always on non-allergenic surgical steel posts and hook/hoop designs are always sterling silver.
As for homewares, please use and enjoy them. We send our spoons through the dishwasher, which is a great testament but my husband is very particular about how the dishwasher gets stacked, it's his thing! So, I always recommend handwashing, just be safe.
All designs are my own and original and as such are subject to copyright and intellectual property laws. Please do not copy my work, walk your own path!