I will always refund the difference if a parcel turns out to be cheaper than calculated by my website.
I am sorry but due to rising shipping and associated costs I am unable to ship internationally.
Your item will NEVER be sent to you chipped, cracked or faulty and if you believe it has, please contact me immediately and I will replace/refund at my discretion.
I have an impeccable record and take a lot of care in packing your item but I cannot take responsibility for damage by any postal service.
I do not exchange or refund for "change of mind" and earrings cannot be returned due to health concerns.
As each item of Sea Soul Studio ceramic is entirely handmade you can expect small variations even between pieces of the same design. These are not a fault but are considered "maker's marks", an indication that the item has indeed, been created by my own two hands, not some soul-less machine.
I have rigorously tested all of my designs (and unwittingly sent a brooch through the washing machine. It survived but I don't recommend it!) I test my rings by banging them on tables and pendants by dropping them on the floor.
High-fired ceramic is strong but it is still porcelain and you need to treat it with care, sit on the bed or couch whilst removing your jewellery, it will probably survive a fall to carpet, but not to tiles.
Do not sleep, swim, shower, wash dishes, play sport or dig ditches in your porcelain jewellery. Drinking lattes, going to markets or the theatre, wine-tasting and walking on the beach are all highly recommended.
All metals on necklaces, brooches and rings are silver plated and lead and nickel free unless stated otherwise, please feel free to enquire about upgrading to a sterling silver chain, a lovely piece of velvet ribbon or coloured linen cord are other good options.
Stud earrings are always on non-allergenic surgical steel posts and hook/hoop designs are always sterling silver.
Most items are unglazed on the back, it feels like a smooth pebble but can pick up micro amounts of dirt and make-up, you may gently wash your piece with warm soapy water.
We send our spoons through the dishwasher, which is a great testament but my husband is very particular about how the dishwasher gets stacked, it's his thing! So, I always recommend hand washing, just to be safe. Items with gold lustre and or driftwood should always be handwashed (and never microwaved!).
If you do damage your item, please feel free to contact me for tips on gluing/repairing, you may be pleasantly surprised!